Bangladesh will soon be stepping into the most exciting era of internet experience – 4G !
In order to enjoy the fastest internet experience with Grameenphone, you will have to convert your existing connection to 4G.
To know whether your SIM card is already 4G Compatible, dial *121*3232#. By replacing your SIM from 3G to 4G, you will get free 1.5GB Internet (validity 7 days).
Regular subscribers and those with Grameenphone Star status can obtain a 4G SIM card, without changing their existing number from any SIM Replacement Point (Charges Applicable).
If you would like further information on Grameenphone’s 4G or have any query, please refer to our FAQs or visit one of our Grameenphone Centers.
FAQ:
1. What is 4G?
Answer: 4G is a lot like 3G, but it provides a much better and faster internet browsing and it has an improved network experience. With GP 4G, you will get:
High speed and quality data network
Superior technology
Better lifestyle and access to the digital world
Efficiency in home and business
2. What are the benefits of 4G?
Answer: The direct benefits of 4G are:
Improved download/upload speeds
Reduced latency - Pages take less time to load so less buffer time
Faster Internet Browsing
Better Network Experiencee
3. What is 4G SIM?/What are the differences between 4G SIM and my old SIM?
Answer: 4G SIM allows customers to use or access a 4G mobile network. With a normal SIM, you can use Grameenphone’s 2G and 3G network. With USIM, you will be able to experience 4G networks in addition to 2G and 3G networks.
4. How I can check my SIM is 4G enable or not?
Answer: Please dial *121*3232# to find out if your SIM is 4G enabled or not.
5. Why do I need to replace my old SIM to 4G SIM since 4G is not launched yet?
Answer: With a 4G SIM replaced now, you can enjoy the 4G network and all other benefits of 4G from the moment of launch in your area.
6. When will the 4G service be launched?
Answer: The Government is working on ensuring a proper nationwide 4G network. As soon as the Government notifies us, we will launch the 4G service. We will notify all our customers through our website and other ATL media about our launch date.
7. Where will we get 4G coverage?
Answer: After launch, we shall update our website and other ATL media to let you know the coverage of our 4G Network.
8. When we will get 4G coverage in my area?
Answer: After launch, we shall update our website and other ATL media to let you know the coverage of our 4G Network.
9. What will be the 4G cost/tariff?
Answer: After launch, we shall update our website and other ATL media to let you know the 4G cost and tariff.
10. Why is my friend getting 4G SIM replacement SMS? Why not me?
Answer: 4G SIM replacement SMS is a gradual ongoing process, and we are sending SMS to our customers in phases. However, if you want, you can still replace the SIM from our nearest touch point to get your new 4G SIM. You will also need a 4G Enabled Handset to get the 4G Speed once the service is launched.
11. How/where to get 4G SIM?
Answer: Find out where you can get your 4G SIM by clicking here or go to your nearest GP Center.
12. In the GP SIM replacement point while replacing the SIM, how would I be sure the new SIM kit is 4G compatible or not?
Answer: In the pack of the replacement kit you will see a "U" mark sign; this means the new SIM is 4G compatible. Before unpacking any new replacement SIM, make sure the "U" mark sign in the SIM Pack Cover.
13. Is 4G service available now?
Answer: 4G has not launched yet. But it will be launched soon! Once we launch 4G, we will let all our customers know by updating website and other ATL channels.
14. What is the SIM Replacement Cost?
Answer: The SIM Replacement cost is 110 Taka for customers (GP Stars can avail this for free only from GPCs).
15. Do I need a 4G enabled handset to use a 4G SIM?
Answer: To enjoy the different benefits of the 4G Network you will need both a 4G enabled handset and a 4G SIM. However, the 4G SIM can also be used in handsets that are NOT 4G enabled, but in that case the customers will not get the benefits of the 4G Network.
16. Is there any change that can happen in my voice package after replacing to 4G SIM?
Answer: No changes will be made to the existing voice package even after SIM Replacement.
1.5GB Internet Free upon SIM Replacement FAQ:
1. What is the 1.5 GB Internet offer?
Answer: After replacing 4G SIM from any point, subscriber will get below offer when this new SIM gets active in to GP network.
Volume Validity Price
1.5GB (1536MB)7 days (0+6 Days)0 TK
2. How customer can avail this offer?
Answer: Customers, who are using 3G SIM, will get bonus after replacing 4G SIM.
3. How long this offer will continue?
Answer: The campaign will launch from 29nd Jan’2018 to until further notice.
4. Can customer carry forward his unused data?
Answer: Unused data volume will not be carried forward.
5. Will auto renew feature work?
Answer: No, Auto Renew feature will not work in this campaign.
6. Who can avail this offer?
Answer: All GP prepaid and postpaid customer except Skitto.
7. How can customer check the balance?
Answer: Customer can check balance by dialing through *121*1*4#.
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